Refund policy
Aspire Outdoors Return & Refund Policy
Returns Made Easy
At Aspire Outdoors, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
Return Eligibility
Most new, unused merchandise may be returned within 30 days of the delivery date for a refund or exchange.
To be eligible for a return, items must:
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Be unused and in their original condition
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Include all original packaging, tags, and accessories
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Be accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
For health, safety, and product integrity, the following items cannot be returned once opened or used:
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Soft plastic baits
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Fishing line
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Used fishing tackle
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Used hunting equipment
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Gift cards
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Clearance or closeout merchandise marked as Final Sale
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Special order or custom items
If you receive a defective product, please contact us and we'll work quickly to make it right.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your package arrives damaged or you receive the wrong item, contact us within 7 days of delivery.
Email us at support@aspireoutdoors.com with:
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Your order number
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Photos of the damaged or incorrect item
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A brief description of the issue
We'll work with you to provide a replacement, exchange, or refund as appropriate.
How to Start a Return
To begin a return:
Email: support@aspireoutdoors.com
Please include:
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Your name
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Order number
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Item(s) you'd like to return
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Reason for the return
Our customer service team will provide return instructions and the appropriate return shipping address.
Return Shipping
If the return is due to:
Our Error
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Wrong item shipped
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Defective product
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Shipping damage
Aspire Outdoors will provide a prepaid return shipping label.
Customer Preference
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Ordered the wrong item
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No longer wanted
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Doesn't meet expectations
The customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is the result of our error.
Refund Processing
Once your return has been received and inspected, we'll notify you of the status of your refund.
Approved refunds are typically processed within 3–5 business days back to your original payment method.
Depending on your bank or credit card provider, it may take additional time for the refund to appear on your statement.
Exchanges
Need a different size, color, or model?
Contact our customer service team, and we'll help you arrange an exchange whenever possible.
Order Cancellations
Orders are processed quickly so we can get your gear on the water as soon as possible.
If you need to cancel an order, contact us immediately.
Once an order has shipped, it can no longer be canceled but may qualify for return under this policy.
Contact Us
Aspire Outdoors
2492 Hwy 62 E
Mountain Home, AR 72653
Phone: (870) 492-2005
Email: support@aspireoutdoors.com
We're committed to providing outstanding customer service and making every shopping experience with Aspire Outdoors a great one.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jason.rose@denalirods.com.
Products are eligible for return for 30days from date of purchase. Products must be returned in original packaging with all tags attached. We do make exceptions in extraordinary circumstances. If you have any questions, please contact us.